What is the role of employees in a Just Culture?
Being able to report safely goes hand in hand with careful action, openness and contributing to recovery.
Employees report relevant errors, near-incidents, unsafe conditions and doubts as timely and factually as possible. They participate in research, also share information that may be uncomfortable and help make improvements useful for daily practice. They approach colleagues respectfully and ask for help when knowledge, time or resources are insufficient.
Just Culture demands neither perfection nor heroism. An employee remains responsible for acting carefully within his role, but the organization remains responsible for a workable system, appropriate training and realistic conditions. Responsibility is therefore shared, not shifted.